Except delivery team's friegtening me to say that they would not deilver to my doorstep as my flat is in the third floor, everything was very pleasant. I had to talk to the company to sort out the delivery issue when it was on the way to my address which also went very well. When I met the deivery team (2 persons) at my address, they were very pleasant during the deilivery of my bed frame than expected. no worries..