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We're still operating as normal online & our stores are open for Click and Collect.

England

From the evening of Wednesday 4th November, most of our shops in England will only be open for online orders and online returns. You will not be able to shop inside our stores from this time.


Northern Ireland

From the evening of Thursday 26th November, all of our fashion stores in Northern Ireland will only be open for online orders and online returns. You will not be able to shop inside our stores from this time. Click here for a list of our stores available for this service. Our homeware stores can continue to remain open for the sale of homeware items only. Click here for a list of our homeware stores.


Scotland

In line with the latest Scottish Government announcement, from the evening of Friday 20th November most of our shops in Scotland that fall within Tier 4 restrictions, will only be open for online orders and online returns. You will not be able to shop inside our stores from this time. Click here for a list of our stores within Tier 4. Our homeware stores within Tier 4 restrictions will remain open for the sale of homeware items only. Click here for a list of our stores open for homeware only. Other parts of Scotland not within Tier 4 will remain open to shop as normal.


Our Welsh stores remain open in line with Government guidance.


We are still operating as normal online, working in line with COVID safe regulations within our warehouses. You can also click and collect by ordering online to pick up from selected stores, and you can bring your online returns to these stores. This guide is to help you understand the changes we have made, and answer any questions you may have.

 
 

Click and collect and contactless online returns
 
At selected stores, you will be able to continue to collect parcels and make online returns, but you will not be able to enter the store. Our staff will be wearing face coverings and sanitising at frequent intervals. Please familiarise yourself with the following processes to keep everyone safe.
 
How to collect your orders at a store
 
1. When you arrive at the store, please stand on the designated 2 metre roundel on the floor. If there is a queue, please observe two metre social distancing at all times.
2. Give the store staff your pick-up code.
3. The member of staff will fetch your parcel and stand back so you can collect it safely.
 
How to make online returns at a store.
 
1. When you arrive at the store, place your items directly onto the table and confirm your surname with staff. If there is a queue, please observe 2 metre social distancing at all times.
2. Stand back on the designated 2 metre roundel on the floor.
3. The member of staff will take your items to be processed.
4. The member of staff will give you a receipt as proof of your return and stand back so you can collect it safely. 
 
Please note, we cannot currently process returns of products you have purchased in store. You will have an extra 14 days after stores re-open to return these items.



Reserve in store and collect within 1 hour
 

Great news! Items in your local store are now available to shop and reserve on our website. Just click the “Store Stock Checker” button on the products you like, enter your postcode or location to check stock in your nearest store, then pay for your order online. We will reserve and prepare the item in under 1 hour, and text you when it's ready. You can then collect anytime thereafter, that’s it.

We are currently unable to offer Click & Collect or returns at the following stores


Ashford County Square
Ashton - The Arcades
Aylesbury Friars Square
Basildon Eastgate
Bedford Midland Road
Birmingham Airport
Birmingham NEC Clearance
Blackburn The Mall
Blackpool Houndshill
Bolton Market Place
Boston - Wide Bargate
Bradford Broadway
Brentwood - High Street
Camberley - Park St.
Cambridge Barhill
Cambridge Grafton
Cheshire Oaks Clearance
Chichester Corn Exchange
Colchester - High Street
Coventry - Lower Precinct
Croydon Clearance
Doncaster Frenchgate
Durham High Street
Ealing - The Broadway
Epping-High Street
Feltham-Longford
Fleetwood Clearance
Gateshead Beauty
Guildford - White Lion
High Wycombe Eden Centre
Hounslow
Huddersfield King Street
Hull Clearance
Keighley - Airedale
Kendal Stricklndgate
Leatherhead Swan Crt
Lewisham-Riverdale
Lincoln Waterside
Liverpool Clearance
London Fenchurch Street
London Leyton Mills
London Victoria Plza
Lowry Centre
Luton Airport
Maidstone Dukes Walk
Malvern-Retail Park
Manchester Airport

Manchester Barton Square Home
Mansfield Clearance
Milton Keynes Beauty
Newport - I.O.Wight
North Shields Clearance
Northampton
Oldham The Spindles
Poole Dolphin Centre
Preston Fishergate
Romford Clearance
Rotherham - Parkgate
Scarborough Brunswick
Sheffield The Moor
Southport Lord Street
Spalding Clearance
Surrey Quays Concession
Swindon Clearance
Truro-Pydar Street
Walsall Crown Wharf
Wandsworth - Southside Shopping Centre
Warrington Rside Clearance
Watford Beauty
Wembley Clearance
W'Hampton Dudley Street
Wigan-Grand Arcade
Woking Peacock Centre


Scottish Stores

Livingstone Clearance

East Kilbride Clearance


Our stores in Wales remain open in line with Government guidance for shopping in-store, collecting online orders and making returns.

 

Scottish stores open for click & collect or returns


Ayr-Luath Walk
Buchanan Galleries
Coatbridge
Cumbernauld
East Kilbride
Glasgow Argyle St.
Glasgow Bishopsbrigg
Glasgow Braehead
Glasgow Fort
Glasgow Home Store
Glasgow Silverburn
Hamilton
Kilmarnock Home
Livingston
Stirling


Scottish stores open for homeware sales only


East Kilbride
Glasgow-Home Store
Hamilton
Kilmarnock Home
Livingston


 

Northern Ireland stores open for click & collect or returns


Antrim Clearance
Ballymena
Banbridge Clearance
Bangor Bloomfield
Belfast Boucher Retail Park
Belfast Donegal Place
Belfast Forestside
Coleraine
Cookstown
Craigavon
Lisburn Sprucefield
Londonderry Foyleside
Londonderry Retail Park
Newry
Newtown Abbey
Omagh


Northern Ireland stores open for homeware sales only


Belfast Holywood Home

Enniskillen
Lisburn Home
Londonderry Home

Newry Home & Kids



 


Shopping online: how we're protecting staff in Next warehouses

We’ve introduced extra safety measures to protect our warehouse staff, ensuring staff that want to come to work are safe, can carry out their work safely, and feel safe. Press the play icon below to see some of the changes we’ve made:

 

Don't forget...

If you are shopping online for delivery to home, download the Hermes app to organise your contact-free delivery. You can now organise contact-free delivery with the Hermes App by using the ‘My Places’ feature. We are also delivering larger items, but to ensure safety these orders will be delivered to the entrance of your home only and no assembly service or removal of packaging will be available at this time.

 
 


Next furniture delivery

How are you ensuring safety when delivering 2-person items?


To ensure the safety of our delivery drivers and customers during the Coronavirus Pandemic (COVID-19), we’ve made some changes to the way larger items are delivered.


1. Our delivery team will deliver your item(s) to the room of your choice. To avoid prolonged interaction we will limit the amount of time within your property to 15 minutes.


2. If you have ordered an upholstered item, we would usually offer to fit the feet and take away the packaging. Feet fitting will still continue, as long as it can occur within the 15 allotted minutes. 


3. If you would prefer for us to leave the item outside of your property (eg., on your driveway) - please just let the drivers know when they arrive.


4. Our drivers will be wearing face protection and will always stay 2-metres away from you. They may politely ask you to step back a bit if necessary, please don’t take offence, this is to keep everyone safe and we hope you will understand. 


5. The driver will sign for your delivery and take an image of the item to confirm your delivery and/or collection has been successful.


When will my furniture be delivered?

If your item(s) is in stock immediately, you’ll be able to select a delivery date at the time of placing your order. We’ll aim to deliver as soon as possible, but the earliest available date could be up to 2 weeks away. If your item(s) are not in stock, we’ll contact you once they are available. You’ll receive an email and or/text containing a link to our booking system where you’ll be able to choose a suitable date for your delivery. We will send you a notification 3 days prior to your delivery date and a reminder the day before with a 2 hour window so that you can better plan your day. 


Will you still be providing an assembly service? 

We are unable to offer an assembly service at this time, this is to reduce the amount of time our teams and customers are spending in close contact.


I’m currently self-isolating or a member of my household is suffering from the Coronavirus; can you still make the delivery?

To protect the safety of our customers and delivery teams alike, we are currently unable to deliver to households who are isolating from Coronavirus for any reason. If this affects your delivery please let us know by calling us on 0333 777 8999* and we'll be happy to keep your delivery until a suitably safe time. 



*For call charges contact your service provider

 


Next returns, refunds & giftcards

How can i make a return? 


You can return online items to selected Next stores offering the online returns service - Find a store near you. Alternatively you can easily return any items from your home via courier. To do this, visit the ‘My Account’ section of next.co.uk, select ‘Arrange a Return’ and follow the on-screen instructions. A £2 returns charge will apply. 


I’ve been issued a refund card, but your stores are closed, how can I redeem it? 

Refund cards cannot be redeemed online and must be spent in a Next store. Cards are valid for 24 months from the date of issue. Please refer to the back of the card for our terms and conditions. 


I have a Next gift card, how can I spend it? 

Gift cards can be spent online or in-store. To use your card in-store, simply present your card at the checkout when you pay. To use your card online, you can redeem some or all of the amount by going to ‘My Account’ and selecting ‘Payments’ and then ‘Giftcard payment’. Gift cards are valid for 24 months from the date of issue.

 


Managing your account & financial difficulties

How can I manage my Next account? 

You can still manage your account as usual online 24/7. Log in to the ‘My Account’ section, and here you will be able to view your orders, statements and account summary. You can also change your personal details, delivery addresses or arrange a courier return here. 


What if I’m experiencing financial difficulties? 

If you are experiencing financial difficulties due to Coronavirus (COVID-19), we may be able to offer an Emergency Support Plan*. An Emergency Support Plan will be set for 3 months, with a minimum payment of £1 per month. We are sorry but we are currently unable to accept payments below £1 per month. 


During the term of the plan, you will not be able to place any orders using your Next credit account. This plan will not negatively impact your credit rating. Interest will continue to be charged at your standard rate. 


To apply for an Emergency Support Plan, please go to the Contact Us section and complete an email form using the enquiry option of “COVID - 19 request emergency support”. Once we receive your completed form, we will deal with your request and send an email confirmation back to you. 


*Deferring your payments may result in increased costs in the longer term and you will be unable to place any further orders using your credit account whilst the Emergency Support Plan is in effect. When the plan ends, you must make at least one normal minimum monthly payment and receive one further statement before you can place further orders. Please consider this before entering into this plan and only use it if you need immediate and temporary support. If you can afford to make your payments, please continue to do so. Please don’t cancel or reduce your payments until your plan is confirmed.

If you have any other questions, please visit our FAQs or contact us for more information.

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